All orders are shipped from Trondheim, Norway.
Once your order has been placed, you will get a confirmation email in your nominated email address. Shipments are sent during business hours from Monday to Friday. Purchases made on weekends & public holidays will be processed the next business day.
We normally take for 1-3 business days to pack & ship your order. If any complications may occur, you will be notified of the delay.
At Kallen and Co. we want you to be completely satisfied with your purchase. Therefore, we gladly accept returns of any full-priced item that meets the following conditions:
- Earrings: due to health and safety reasons, we will not accept returns on earrings.
- The item must be returned within 30 days of purchase, together with original proof of purchase and/or order number.
- Items must be returned in their original condition; unworn, unwashed, and unscratched.
- Initial shipping costs are excluded from the refund amount, except in the case of faulty items.
- Kallen and Co. is not liable for the loss of parcels being returned. For that reason, we recommend using a traceable delivery method and taking note of your tracking number.
- Only regular-priced items may be refunded; sale items cannot be refunded.
Once your return is delivered to us, you will receive an email to confirm that we have received your returned item.
You will then be notified of the approval or rejection of your refund request. If your request is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. If you do not receive your refund credit within 2 weeks, please contact us.
There are certain situations where only partial refunds are granted, such us: any item not in its original condition, damaged or missing parts for reasons not due to our error.
You are responsible for all shipping costs associated with your return.
We currently accept Paypal, Vipps or Bank transfers.
We do offer wholesale parcels. For more information contact us by email: firstname.lastname@example.org